FAQ

Common Problem

  • Q What are your core capabilities in OEM/ODM?

    A Complete One-Stop Solutions Design: 4+ ID stylists for look & feel, 20+ HW engineers for custom spectra, optics and circuits. Manufacturing: 35 SMT lines (9 KK/m), 10 k units/day assembly, in-house molding. Quality: RoHS lab, full traceability, 3H patrol by on-site QC.
  • Q What is your policy for defective products?

    A We have a reliable quality control system, and all products are thoroughly tested before shipment. Third-party inspections are welcome. In the unlikely event of defective items, please contact our customer service immediately. We will investigate and, upon confirmation, arrange for replacements or a refund based on our agreement.
  • Q What are your shipping options?

    A We offer flexible global shipping solutions to meet your needs, including express air freight, sea freight, and land transportation. All shipments are securely dispatched from our factories in China.
  • Q How do you ensure product quality?

    A Quality is built into every step. Aligned with ISO 9001 we test wavelength and flux with integrating spheres and CCD detectors monitor IQC IPQC FQC checkpoints age every unit 100 percent and trace every component via batch code for instant resolution by dedicated QC engineers
  • Q What is your lead time for production?

    A For standard projects, our sample lead time is 10-15 days, and mass production takes 25-35 days after sample confirmation. Thanks to our efficient production matrix and automated lines, we maintain high efficiency without compromising quality.
  • Q Are you a manufacturer or a trading company?

    A We are a professional manufacturer with full in-house R&D and production capabilities. We provide comprehensive OEM and ODM services, supported by our dedicated team of industrial designers, hardware engineers, and project managers to bring your concept to life. Our integrated "triangle" production base ensures seamless control from design to delivery.
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